Skip to main content
Topics#Sales And MarketingKimberly Bledsoe 的问题
Kimberly Bledsoe 提问于 #Sales And Marketing
2015年6月3日 16:25

Can Salesforce track actual call times from the phone that my rep uses?

I need to verify that my rep is really making the calls and not just logging them in salesfocre.. Can the phone he uses, which is a landline , be linked to salesforce?

 

 
2 个回答
  1. Chris Woodward (Tenfold)
    2017年10月30日 23:35
    Yes, Kimberly. Your phone system can be linked to Salesforce. And you need a CTI software for that.

     

    I recommend Tenfold, an intelligent assistant that integrates Salesforce with phone systems. Its features are exactly the one you're looking for.

     

    It has an automatic call logging feature that logs all your inbound and outbound calls. It also has a call analytics dashboard that you can use to view real-time and historical call data. This includes the number of calls, average time per call, connect rate, notes taken, and others.

     

    Tenfold's other features include click-to-call, a floating UI (screen pop/caller ID), and more.

     

    To learn more about how Tenfold can link Salesforce to your phone, check this link:

     

    https://www.tenfold.com/integrations/salesforce
撰写回答...
0/9000