We are using web to case functionality to create a case in
salesforce.Is it possible to attach all the incoming customer emails to a case.In salesforce we have a standard functionality to see sent emails in the 'emails 'related list in case but is it possible to for customer emails to be attached to the emails related list.1 个回答
I believe you're looking for the below feature.
https://help.salesforce.com/articleView?id=000176597&language=en_US&r=https:%2F%2Fwww.google.com%2F&type=1
