I reset her password and clicking on the link defaulted to IE, which allowed a password reset and log in. However, if she tries to log in using Firefox, she gets the same error.
Has anyone any ideas what we can do?
1 个回答
Hi Sara,
Are you using Single Sign On in your company? Browsers can interact differently with different SSO configurations so this may be something to explore.
If you are not using SSO i would confirm that your user is using https://login.salesforce.com to access the system and not another url they may have bookmarked or imported as a bookmark when setting up the new machine.
