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Topics#Customer ServicePatrick Barba 的问题
Patrick Barba (Trimble Navigation) 提问于 #Customer Service
2010年8月25日 21:17

Frustrated >:-(

Ok, so the automatic e-mails that are generated by closing a case come from the users e-mail address and I would like it send from the queue. Just like you would select if you manually send a e-mail so that the responses are automatically populated back into the original case.

 

Anyone figure this one out? It doesn't seem like it can be done, even SalesForce.com support has there direct e-mails listed...

 

Also has anyone figured out how to merge a case? This is also something that you would think would be easy for SF.com to implement...

 

Thanks for any info!

 

Pat
6 个回答
  1. Patrick Barba (Trimble Navigation)
    2010年8月26日 19:23
    Chad,

     

    Thanks for the help, I am half way there!

     

    The only thin now is I can not figure out how to notify the user that a new e-mail has been added to the case...

     

    Under WorkFlows I select the object e-mail, and put a statment "if status equals New" but you can not have an e-mail to be sent out on this... It only gives you the option to enter a field update.

     

    I hate to bother you but do you know a work around?
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