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Topics#Customer ServiceAnthony Bryant 的问题
Anthony Bryant 提问于 #Customer Service
2011年7月11日 18:29

Pointing back to an object

I have created an object, called "customer information" that is linked to an account object.  I would like to use the CI object to autopopulate the case object as a URL that points back to the CI object.  Will appreciate any comments. Thanks! 
3 个回答
  1. Anthony Bryant
    2011年7月11日 20:32
    Thanks for the answer Nash.  But you'll probably have to give it to me in laymen terms.  I'm still a newbie.Thanks!  Hopefully what I am saying makes sense?  I can do it now as a look-up field on the case that finds the object and popiulates it.  But I would like to autopopulate with the CI URL info into a case field, when i create a case that is from a particular account.
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