I have one queue called 'XYZ Pending' having and having 'XYZ' role as the member of the queue.
The requirement is ,The queue should only be visible to users with XYZ role.if the other than XYZ role should not have permission to assign the case owner as 'XYZ Pending queue'.Other than 'XYZ' role should not have visibility to see the case which is assigned to 'XYZ Pending queue'. Is that possible?Can any once suggest ?
Regards,
Anjana
2 个回答
++ naval Or you can try this:
you need to be an administrator or have Manage Public List Views enabled on your profile/permission set. Go to the cases tab and select the queue you wish to manage. Select the Edit button.
