send case close notification to the external email sddress

Hi .

if any external persons who replies to an email which is case closed need to receive case already closed notification.

Please help me to do this.

Regards,

Anjana

2 个回答

Jeff May
2016年1月5日 13:19
What do you mean by 'external person' -- the Contact on the Case or just some random email address that has 'replied' to an email that contains a Case ThreadId?

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