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Topics#Customer ServiceAnjana Abhin 的问题
Anjana Abhin (Capgemini) 提问于 #Customer Service
2017年7月17日 11:16

create case from bcc email

Hi All,

 

Is it posible to create case from bcc email address ?

 

When mail send to the email service address copied in BCC , it need to create case in salesforce. Can any one suggest me is it posible ? Please provide the steps for understanding.

 

Thanks,

 

Anjana
1 个回答
  1. Jeff May
    2017年7月17日 13:02
    It is possible, but you would need to handle it in code.   It would probably be a trigger on the record that is already being created.
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