I'm trying to figure out an answer to something that has been causing us problems for the past week. When we enter contacts into SF and input their address, some seems to show up under household mailing address and some don't. This is causing problems as when we pull reports to send off our Annual Report it is based on the Household report and since some addresses seem not to be auto-populating we aren't getting the Report off to all our contacts.
Any advice would be appreciated.
Thanks,
Bobby
1 个回答
If I understand correctly some contact addresses are not updating the household address when a contact is created?
Are you using Person Accounts?
Are these manually entered or coming in from a data load or website?
Has anything changed in the last few weeks to these fields? Such as turning on State/Country picklists?
I'd start by checking to see if there is any validation rule or workflow rule that is causing them to be not saved or deleted?
-Go to setup -> workflow rules -> field updates to see if the address field is listed there and being updated.
