4 个回答
That's always a tricky problem because it's very hard to automatically identify whether an email is an autoreply or not. One trick is to set up your forwarding filters so that emails with "Out of Office' in the subject are not forwarded to Salesforce.com.
Another trick is to write a trigger that counts the number of cases created by a single email address in the last, say, 5 minutes, and limit that number to 3 (i.e. block the 4th case from being created). I once had some sample code for such a trigger but alas it has been lost to the ether, I think.
