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Has anyone used any tool for migrating solutions to KB articles? We are looking at a tool but were wondering what is the recommended approcah for moving a solution thar has no template to an article that ahs defined templates. Do you need to create a simple/default article type to migrate over your existing solutions?
1 个回答
  1. 2016年11月30日 13:38
    Hi

     

    Migrating these is always a manual job!

     

    Do you have templates in knowledge already defined?

     

    You could auto assign them all to one to begin with and then update from there

     

    It might be useful adding an extra status so you can identify all these migrated ones that need to be checked

     

    Hope this helps

     

    Laura Walker
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