I have noticed that when my users' launch/create a case from an account or contact the account and contact lookup fields don't get auto-populated as is the case in classic. Can anyone confirm if this is the expected behaviour?
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Your launch/create button is probably a Javascript button and you need to re-create it as a Quick Action. Info here: https://trailhead.salesforce.com/en/content/learn/modules/lex_javascript_button_migration/javascript_button_alternatives
