Hoping to get some assistance in troubleshooting a dashboard subscription email that won't display certain report charts. I've tried many different ways to display the chart, I'm partially successfully when instead of grouping a report by Case Owners (no filtering, just all case owners), I break it up so that there is a chart for each case owner specifically - but only 2 of the 4 charts show up! Everytime, when the subscription is emailed some of the reports will say "To view this component, open the dashboard in the full Salesforce site."
Any ideas? Is this a limitation of some sort?
According to Level 3 support at Salesforce, my issue is UNIQUE COUNT. Here is their response:
Resolution/ Suggestions: In order to check this issue we escalated this to Tier 3 support and then to R&D team, and he were informed that this is happening due to Unique counts used in reports.
Please allow me to explain,
All dashboard emails will show error. If the rendering code gets any chart or table configurations or data that it doesn't understand, like having unique counts fields in source report.
For now, any dashboard features added post-220 (This is version, every release will have new version, current release have version of 226.0) will not work in Dashboard Subscriptions automatically. You should get an error like the one reported here.
Team has confirmed this is working as designed.
