Lightning Dialer - Speed of Setup?
A customer has Open CTI on their roadmap but are under pressure to ask their service agents to work from home ASAP due to COVID-19, but they’re tied to their legacy phone system for voice inquiries.
Q1: How feasible is it to implement Lightning Dialer as an interim solution? They are UK based and I note that they can only make outbound calls to US and Canada numbers, I assume that inbound is not an issue.
Q2: How quickly can it be set up? I believe there’s no integration with phone systems required as it’s a VOIP solution using the Twilio platform.
Thanks! Ivan
Hi @Paul Martin ,
Thanks for coming back on this. The customer was looking for an interim solution (due to COVID-19 and the need for remote working) whilst they wait for their Open CTI solution to be implemented. Because they are UK-based, Lightning Dialler was a non-starter. They are now accelerating their Open CTI solution.
Best wishes, Ivan
