☁️📱🖥🤖 Digital Service Implementation Office Hours Micro Topic for 3/18 and 3/25 ☁️📱🖥🤖

How to Setup an Emergency COVID-19 Information Bot in 30 minutes

For Chat and Digital Engagement customers who haven’t implemented Einstein Bots, you may wonder what it takes to set up a Bot to deflect some of the common inquires raising up quickly due to the Coronavirus breakout. It could be easier than you think. For a simple announcement / informational bot, it should take no more than 30 minutes to set it up.

In tomorrow’s office hour, we’ll show you how to set up an informational bot and also provides customers an option to escalate to an agent if the announcement does not provide the answer they are looking for.

Sample scenario:

A local gym is flooded with calls and chat requests due to the close of the gym during the lockdown period because of COVID-19. The gym is committed to not charging customers on April 1 when the next auto-renewal is scheduled and will be crediting their customers a pro-rated amount for the remainder of March. However, their customers do not know the new policy and are flooding the contact center with auto-renewal questions for April.

The solution:

The emergency information bot with the capability to escalate to an agent.

We’ll build a bot together and deploy to an existing chat channel which is currently handled by agent only.

*** Optional: Fire up a sandbox and follow along!***

We will be running this topic twice on 3/18 and 3/25 and the sessions will be recorded.

Register here https://sfdc.co/DS_OfficeHours