Hello everyone,

Has anyone had any luck or experience reporting on Work Rule / Policy violations?  

Now that we have been using FSL for over a year we are looking to refine our skill assignment as well as do an audit of our Work Rules and Policies to see if it makes sense to revise them.  Our schedulers are mostly still relying on tribal knowledge and manual scheduling as opposed to using the Get Candidates feature or moving to automated scheduling.  Since we still have several rule violations we would like to do analysis and see the root cause as we'd like to move towards a more automated / guided process.

One of the ways we were thinking about doing this is running a report on all dispatched Service Appointments with Rule Violations.  Rule violations don't appear to be stored in a field on the SA nor be an object that I can find reference too.  Has anyone been able to create a similar report or is there an alternative method to performing this analysis you might know of?