Service Console Case Comments vs Notes. Anyone have experience or an opinion about pros and cons. I see a lot of documentation for Case Comments, but not a lot about using Notes for Cases, but it seems like a better option to me. With Notes, you can do reports, search and use Rich Text.
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Hi @Americord Registry , you can report and search (with few limitations) on Case Comments too.
Another option would be to use Case Feed, while I don't think Notes it's a good choice if you need to use them to communicate to customers, only if purpose is for internal comments.
