Hi Guys,
I'm pretty new to Einstein Bots. I'm trying to get the bot to search our knowledge base using the new feature: https://releasenotes.docs.salesforce.com/en-us/winter20/release-notes/rn_einstein_bots_knowledge_search.htm
Has anyone used this yet?
I'm just getting {object} {object} or {object} {object} {object} spat out when trying to test the results.
I'm guessing I'm missing something after the search action. I've include a screen grab of the config I have in place currently and will put the output in a comment.
Really appreciate any advice you have to offer. We have reviewed the cookbook apex code method but are hoping to use the object search instead.
We had issues with permissions at first when setting this up - if you've got access to the right records, trial out adding yourself as the bot user. If it works then that was the problem, and it'll be worth creating a custom bot user profile with the same permissions. In terms of bringing the results back - you could try out adding the system responses onto buttons like in this cookbook?: https://developer.salesforce.com/docs/atlas.en-us.bot_cookbook.meta/bot_cookbook/bot_cookbook_knowledge_flow.htm
