It seems there might have been an undocumented change to the behaviour in lookups in #Winter20?
Previously, when clicking the "New" link at the bottom of search results, I'm pretty sure that a "New" modal would pop-up, regardless of whether the "New" action had been overridden with custom development.
Now, it seems that the "New" link recognises the override. This would be good, except:
- The override re-directs the user to a fresh page with the custom "New" process on it. This means that the user loses any work they had done on the record they were working on.
- The custom "New" process has no context provided to it, so we can't adapt our "New" process to re-direct back to the record which was being created.
This change in behaviour runs the risk of being a worse user experience than before? Has anybody else seen this?
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It turns out this was a known issue which is now "Fixed".
https://success.salesforce.com/issues_view?id=a1p3A0000003d8SQAQHowever, it seems that the fix is not much better than the original issue?