Hello everyone I have a lightning macro question (service cloud - case object).
For a test macro, I am trying to build one that completes 3 fields (status, case escalation type, case reason).
We have a validation rule in place that the escalation type field is required when certain statuses are selected.
In my Macro, I have status and escalation type in the same action block. So I assumed the macro would fill in both fields and fulfill the validation rule.
However, it keeps getting stuck and throwing an error on the escalation field. It will not fill in my selected picklist value. (error = Case Escalation Type required on the status)
Any thoughts?
thanks,
Brandi
Hi, good question. But where I think I was getting hung up was having the field updates in one action block and not having the submit action after each one. So for example, I think originally I had update status, submit, update escalation type, submit, and that was throwing the error.
When I added both fields in the same action block, then the submit action, it started working.
Thank you,
Brandi
