Hi SF Community ....
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ATTACHMENTS associated with TASK object NOT Converting to FILES
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We have successfully tested the conversion of our Notes and Attachments to Files and enhanced Notes in our Sandbox for all our objects with the EXCEPTION of some Attachments associated with the TASK object.
We are using the Magic Mover app from the App Exchange and when I try to convert the TASK object 'attachments' to Files the associated Apex Job runs successfully to completion but the Attachments are NOT converted.
Asking for any suggestions on how to troubleshoot and any possible workarounds that can be suggested so that we can move forward with our Lightning conversion activities?
Thank you in advance for your time and help.
Paul
Hi Valerie,
Thank you very much for your reply and helpful comments. Much appreciated.
Based on your suggestion I took a look at the Attachments object (from Magic Mover) and filtered by Attachments NOT Converted. When I tried to open any of the attachments in the return list I received the following error message:
"Data Not Available. The data you were trying to access could not be found. It may be due to another user deleting the data or a system error. If you know the data is not deleted but cannot access it, please look at our support page."
Most, if not all, of the attachments not converted were images - jpg or png.
So, I guess, this would explain why these attachments could not be converted to files. If that is the case then my conversion testing in our Sandbox is complete and we can now move forward with taking the same steps in our Production org. Thank you again for taking the time to reply.
Paul
