Hello,
I'm not even sure where to begin so I'm starting in the Lightning and Infrastructure groups (@* Service Delivery (inc Hyperforce) * ) for help.
Yes, I'm aware that Salesforce Lab packages are not supportable, but an update released today (not kidding) has installed 2 versions of the same app in my ORG with different packages and issues. One is a trial that is due to expire in 30 days.
It is the Lightning Service Console
https://appexchange.salesforce.com/listingDetail?listingId=a0N3A00000FADu5UAHCase Timer
I have a couple screen shots to share that show the difference and then overlapping components - including the main Parent Object (Session Time).
I need help/guidance how to align these. I'm a bit afraid to uninstall the newest one today for fear it removes the whole object from the original package a year ago.
While we are in essence having issues with that anyways, I can't afford for it to be removed without a ripple affect into our Einstein Analytics.
Hopefully someone can help connect me with a Saleforce resource who will make an exception and tal with me about next steps for this package.
Thank you!
