Hi!
I'm not really getting any kind of notification when using salesforce...
If a case opens I only know about it if I go to cases.
If someone opens an email that has tracking I only find that out if I go and look at the contact activity.
I don't even get email notifications within salesforce if a client emails me.
Do I need to turn notifications on somewhere? Am I doing something wrong?
thanks in advance!
If the emails are being logged to your Salesforce org via Einstein Activity Capture, no since the emails are not technically being stored within Salesforce.
If the emails are being logged to your Salesforce org via email-to-case, yes and instructions on building this can be found at https://www.linkedin.com/pulse/enabling-custom-notifications-salesforce-incoming-arcos-huicochea
