Are there any plans to allow for quick text on a Case email action without turning on Case Feed? We recently rolled out the service console to our support agents and they love it; we have a bunch of items we'd like to turn into quick text for them, but do not have Case Feed enabled in our org.
We considered enabling it, but then came across this known issue:
https://success.salesforce.com/issues_view?id=a1p3A000001HldZQAS
Referring to this Help Article, we're to enable the Case Feed if we only see the Live Agent Quick Text channel:
https://help.salesforce.com/articleView?id=000220783&type=1
