My company is looking into using Salesforce Surveys.
Does anyone happen to know if there are any limitations we should be aware of? For instance, is there a limit to how many customers we can send surveys to? I did find out that there is NOT a limit to how many responses we receive.
We would be sending to external customers, so would we need community licenses? I am thinking we would not, as we would make this a public community. Would we need to be worried about mass email sends for when we send out the surveys, since they would not have a community license?
Any insight would be much appreciated. Thank you!
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Hi @David Claiborne - the limit of 5000 emails a day is only if you use the 'send list email' functionality however you can still either build logic to leverage email alerts (1000 per license) or upload survey invitations & contacts into a marketing provider such as marketing cloud to send emails (unlimited/ based on cost) that way.
