Hi, guys. I need to ask a dumb question. We have the Enterprise edition of Salesforce. We started using Salesforce for just sales. However, now there is discussion of using Salesforce to managing our Account Management function. These are our Account Executives who deal with the client/customer contacts, not customer service that takes phone calls from members.

So, would those Account Executives be able to use our Enterprise edition and just click on the Support button in the drop down in the upper right hand corner? I see that when I do that the configuration changes and you no longer see the Opportunities Tab but rather Cases & Solutions tabs.

Thanks,

Gregg