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Get Started with Agentforce IT Service
学习路径

Get Started with Agentforce IT Service

Learn to manage incidents, automate requests, and optimize IT operations with AI agents.

开始
此学习路径可能包含仅以英文提供的内容。 了解更多
+2,200 分
基础级
最终用户
~3 小时 13 分钟

Discover Agentforce IT Service

徽章

Learn how Salesforce helps you manage IT services for every employee.

+100 分
~10 分钟
徽章

Learn how Salesforce Agentforce IT Service improves delivery and IT processes.

+300 分
~20 分钟
文章

Understand roles and concepts related to Agentforce IT Service.

~15 分钟 •
标记为完成

Manage IT Service Operations

徽章

Discover efficient workflows for identifying and resolving IT disruptions.

+400 分
~25 分钟
徽章

Optimize and accelerate IT asset and service requests, fulfillment, and procurement.

+300 分
~25 分钟
video
视频
Agentforce IT Service Teaser

Watch how agents resolve critical IT incidents using Agentforce tools.

Vidyard
~3 分钟 •
标记为完成
徽章

Capture IT resolutions and manage knowledge articles to fuel AI and empower self-service.

+400 分
~20 分钟

Optimize IT Service with AI and Slack

徽章

Discover AI-powered automation for effective IT service delivery.

+300 分
~20 分钟
文章

Explore and set up AI tools that revolutionize IT service delivery.

~15 分钟 •
标记为完成
徽章

Automate IT support with a Slack-first service desk for your employees and IT team.

+400 分
~25 分钟
文章

Meet your employees and stakeholders in their channel of preference and use AI to amplify communication and teamwork.

~15 分钟 •
标记为完成

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