Skip to main content From 16:00 UTC on January 17, 2026, to 20:00 UTC on January 17, 2026, we will perform planned maintenance on the Trailhead, myTrailhead, and Trailblazer Community sites. During the maintenance, these sites will be unavailable, and users won't be able to access them. Please plan your activities around this required maintenance.
Omni-Channel for Lightning Experience
模块

Omni-Channel for Lightning Experience

Route work to the right agent for the job and get a complete view of your contact center.

开始
+2,100 分
进阶级
服务专员
~1 小时 40 分钟

您将获得的技能

完成学习徽章以构建您的专业技能。 了解更多
  • 流程改进和优化
  • 客户服务
  • 编程语言

产品

  • Service Cloud
+2,100 分
进阶级
服务专员
~1 小时 40 分钟
~1 小时 40 分钟

了解更多

查看其他 Salesforce 产品，了解它们如何帮助您创建更个性化的客户体验之旅并做出以数据为主的决策。