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+500 分

模块

Knowledge-Centered Service with Service Cloud

Handle customer requests using the Knowledge-Centered Service methodology.

~50 分钟

Get Started with Knowledge-Centered Service

~10 分钟

Manage Article States

~10 分钟

Set Up Lightning Knowledge for KCS Users

~10 分钟

Optimize Article Search and Quality Audits

~10 分钟

Use Evolve Loop to Improve Your Process

~10 分钟

~50 分钟

在这些学习路径上可用

以 Lightning Knowledge 增强 Service Cloud