Review Customer Engagement

Learning Objectives

After completing this unit, you’ll be able to:

Demonstrate thought leadership and build credibility to shift the customer's thinking.
Leverage multiple touchpoints to build prospect interest and align on why a solution meets their needs.
Nurture relationships and drive product adoption to maximize value for the customer.

Key Topics

This unit prepares you for the Customer Engagement section of the Salesforce Sales Representative exam, which makes up 15% of the overall exam. This section of the exam tests these topics.

Building credibility
Shifting customer thinking
Demonstrating thought leadership
Networking
Driving product adoption

This unit provides a number of interactive, real-world questions that are a lot like the ones you'll encounter as a Salesforce sales representative. Looking at these questions helps prepare you to take the Customer Engagement section of the Salesforce Sales Representative exam. As you tackle the practice questions, you get immediate feedback on your answers, along with detailed information on why your answers are correct (or incorrect).

The unit also contains interactive flashcards centered around study topics that help you prepare for the Customer Engagement section of the exam.

Like the previous Planning units, this unit contains practice questions and flashcards.

Exam Practice Questions

Ready to jump in? The sample tool is not scored—it’s just an easy way to quiz yourself. To use it, read the question, then click the answer you think is correct. Click Submit to learn whether the answer you chose is correct or incorrect, and why. If there’s a longer explanation, click to expand the window, then click anywhere in the window to close it. When you reach the end, you can review the answers or retake the questions.

Did you choose a wrong answer? Check out the table for related study material.

Question 1	Check out the Dale Carnegie White Paper: Trust is Dead. Long Live Trust! to learn more about building trusted relationships with customers.
Question 2	Learn more about customer needs.
Question 3	Check out the Dale Carnegie White Paper: Trust is Dead. Long Live Trust! to learn more about building credibility with customers.
Question 4	Identify Problems and Solutions while engaging customers in difficult conversations.

Exam Topic Flashcards

The following flashcards cover Customer Engagement. Use these interactive flashcards to brush up on some of the key topics you'll find on this part of the exam.

Read the question or term on each card, then click or tap the card to reveal the correct answer. Click the right-facing arrow to move to the next card, and the left-facing arrow to return to the previous card.

Did you choose a wrong answer? Check out the table for related study material.

Flashcard 1	Check out the Dale Carnegie White Paper: Trust is Dead. Long Live Trust! to learn more about building trusted relationships with customers.
Flashcard 2	Review Make a Connection to learn more about transactional selling.
Flashcard 3	Study up on Social Selling.
Flashcard 4	Identify Problems and Solutions while engaging customers in difficult conversations.