Hi,
I tried merging an account to my salesforce one with the purpose of transferring points/status but I don't see the status transferred. Thanks.
#Create A Case #Trailhead
Hi,
I am doing that now - tried this a week back. Initially, was having trouble prompting the AI to truly help but I think I got a human agent on the other end now.
-Fiza
When trying to log into the mobile app, I hit the verify identity button and nothing happens. Has anyone else experienced this?
#Create A Case
Forum Ambassador
help check how is your passkey or MFA definition for your org?
as a workaround.. can you try to login through browser first and then check at mobile app?
i am not able to complete this badge because of this below error..please help me to sort out this. I am not able to edit Customer details.
#Create A Case
Hello @Subramaniam Chandrasekaran
I was able to solve this.
problem statement :
1. Get customer details not available in Agentforce Assets.
2. Though the flow was active but still not showing
Solution :
1. Go to Agentforce Assets.
2. Go to Action - New Agent Action
Select flow
Reference: Get Customer Details
3. Once you create the action with the same api name, it will show in the action
https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000alhRl0AI
Hello,
I am facing issue while logging into my org. Also, i am not able to raise the case. Please help
#Create A Case
Hi Harshad,
Happy to help — but need a bit more detail since "can't log in" and "can't raise a case" could each have a few different causes:
1. What exact error do you see when trying to log in (wrong username/password, "org unavailable," locked out, MFA issue, etc.)?
2. Which org are you trying to log into — a Developer Edition, Trailhead Playground, sandbox, or production org?
3. When you say you can't raise a case — is this a Salesforce Support case, or a Case record inside your org as part of a challenge? What error appears there?
A screenshot of either error would help a lot too. Once I have that, I can point you to the exact fix.
In the meantime, here's where you can log a support case directly:
- Salesforce Support (for paid orgs/subscriptions):
https://help.salesforce.com/s/
- Trailhead Help (for Trailhead account, playground, or badge/module issues):
https://trailhead.salesforce.com/helpHello everyone,
I’m having an issue with Salesforce Help that is preventing me from opening a Support Case.
I need to request a correction to my Legal Name in Trailhead Academy so that it exactly matches the legal name shown on my passport. I need to have this corrected before taking a Salesforce certification exam, in order to avoid any issues with my identity verification during the certification process.
My Trailhead account is already connected to my Gmail account. However, when I try to access Salesforce Help and open a Support Case, the My Cases page enters an infinite refresh/redirect loop
and keeps refreshing continuously, so I am completely unable to create a case.
I have already tried the following:
The problem still occurs. In fact, after I log in with my Gmail/Trailhead account, the My Cases page starts refreshing continuously and never allows me to proceed.
Because of this issue, I cannot open the official Salesforce Support Case that I need in order to request my Legal Name correction.
Could someone from the Trailhead/Salesforce Support team please help me with this issue or let me know if there is another official way to contact Salesforce Support
and submit my Legal Name correction request?
I am ready to provide my passport as proof of my correct legal name through a secure Salesforce channel.
Thank you for any help!
#Certification #Create A Case
Hi, Few people reported this issue yesterday. Retry after 24 hours it should be work, There is a possibility that a maintainence is going on.
My Trailhead profile displays my full name correctly, but my Legal Name
is incomplete/incorrect. I would like my Legal Name to exactly match my government-issued ID for certification purposes.
Please let me know the process how to update it.
#Create A Case
#Create A Case
Forum Ambassador
Hello @Kent Hendricks, have you tried setting up a Windows Hello / Touch ID / FaceID phishing-resistant MFA, or testing a physical security key as explained below ?
Sources : Links on about registering one of these possible phishing-resistant MFA Identification verification method (link from Salesforce Help Article) :
Eric
Update which I feel this will be helpful for the community, after a few rounds of Salesforce-Jira integrations, here's what's consistently saved us troubleshooting time:
1. Don’t sync everything: Concentrate on business-critical fields (Case, Bug, Story, Priority, Status, Assignee, Resolution). A leaner scope will result in better performance, lower API usage and less conflicts.
2. Go event-driven over scheduled polling: Keeps Support, Engineering, and Product on the same current data.
3. Map fields before you build: Picklists, Statuses, Priorities, Record Types rarely map 1:1 across systems.
4. Assign source of truth per field: Avoid update loops e.g. Engineering owns Resolution/Sprint, Support owns Customer Impact/Case Priority.
5. Think about API limits. Bulk updates burn your allocation fast. Use batching, retries, error handling.
6. Filter attachments/comments: Not everything should cross systems; filter by visibility, user type or keywords to keep internal notes internal
7. Support multiple Jira projects/instances: Configurable mapping scales better than hardcoded routing logic
8. Monitor failed syncs proactively: Logging + retry queues + alerts catch issues before they silently break workflows
For
Salesforce native appexchange options, Sinergify,a Salesforce Jira connector, handles bi-directional sync without middleware and covers most of this out of the box.
What I have seen from my personal experience:
These are just patterns I've observed across customer conversations and implementations.
#Salesforce Admin #Integration #Jira Integration #Create A Case #Case Management #Salesforce
I accidentally deleted my Trailhead profile. I need to recover it, as I had 228 badges and certificates, and my points should also be visible. The account associated with mohitkumar97.in@gmail.com
was permanently deleted, and I need it back. Please help me.
https://www.salesforce.com/trailblazer/mkumar1555
#Create A Case
Dear Support Team,
I hope you are doing well.
I am currently unable to log in to our Salesforce account. When attempting to log in, I receive a message stating that our company's Salesforce account has been suspended.
Kindly review the issue and reactivate our account at your earliest convenience so that we can continue our work without interruption.
Link:
https://agility-velocity-8960.lightning.force.com/lightning/settings/personal/AdvancedUserDetails/home
Account Username: amyhlll-wn0h@force.com
Please let me know if any additional information is required from our side.
Thank you for your assistance.
Best regards,
Amy Hill
wintechnologies.us
#Create A Case
