Hi everyone,
I'm working on the "Manage Customer Asset Amendments" part of the Salesforce Revenue Management Consultant Certification and have run into an error I can't resolve.
What works:
- I activated the order and the assets were created successfully.
- I can start an amendment on the product.
What fails:
When I change the quantity on the amendment quote, I get this error:
"We couldn't retrieve the product and price information."
What I've already checked:
- All relevant price book entries.
I couldn't find the cause. Has anyone seen this error or know what else I should check
Thanks in advance!
#Trailhead Challenges
2 respostas
- Make sure the product has a Product Selling Model (for example, Term Defined), and that the price book entry uses that same selling model.
- Refresh the pricing decision tables in Setup (Decision Tables). They often go stale after you add or change price book entries, and pricing can't find the product until they're refreshed.
- In Revenue Settings, confirm a default pricing procedure is set and active.
- Check that your user has the pricing permission sets assigned (Salesforce Pricing Admin and Run Time User).
