We have been experiencing an issue with our CloudAlly Salesforce backup since 29 July 2026.
CloudAlly has investigated the issue and confirmed that Salesforce is returning the following OAuth error:
{
"error": "invalid_grant",
"error_description": "expired access/refresh token"
}
As part of the troubleshooting, I clicked the Reinstall
option in CloudAlly and completed the reauthentication process using my Salesforce System Administrator account.
CloudAlly has confirmed that, under normal circumstances, this should replace the previous refresh token with a newly issued one. However, Salesforce continues to treat the refresh token being presented as expired or revoked, and the backup task becomes disconnected again.
We have not made any Salesforce configuration changes around the time the backups stopped.
Is there anyone who has the same issue?
#Nonprofit #Salesforce Admin
Hi @Usman Khan, thank you for your reply. CloudAlly confirmed that it was a bug, and it has now been fixed. Everything is working correctly again.
Thank you for your help anyway!
