Hi! We are using Salesforce Channels in Slack for Cases. One team only works in Slack, and the other team only works in Salesforce. The feed is connected for the cases and comms are flowing, but the Salesforce end user is not receiving notifications when a new message is sent in the channel (they are used to the Chatter functionality). Is there a solve for this? Thanks in advance!
1 resposta
@Kristan Escobar for the specific message in channel, you can click the 3 dots - more actions.. and you will see an option " Send to Salesforce ". This will help send the message as a chatter feed to the case record in salesforce. By that the salesforce end user will get correct chatter feed
