Challenge not yet complete in Service Prompt Builder Whoops, looks like there was a problem. Please try again.

Hi Tuan, 

I faced the same issue in the Trailhead challenge “Refine Your Prompt Template for Accurate Agent Replies.” 

My Agentforce preview was working correctly, but Trailhead was still showing:

“Challenge not yet complete. Whoops, looks like there was a problem. Please try again.” 

I fixed it by checking the following steps: 

1. Go to Setup → Flows.
2. Search for Get Open Cases for Contact.
3. Open the flow and make sure it is Active.
4. Go to Setup → Prompt Builder.
5. Open the prompt template Guest Experience Compensation.
6. Make sure you are working on the latest version of the prompt template.
7. In the prompt, after Case Details:, insert: Insert Resource → Flow → Get Open Cases for Contact
8. After Complaint:, insert: Insert Resource → Free Text → Complaint
9. Do not manually type the resource names. Insert them using the Insert Resource option.
10. Save the prompt template.
11. Test it in Preview with Sofia Rodriguez.
12. Confirm that the resolved prompt contains:
    • Contact details
    • Open case details
    • Complaint
    • Compensation instructions
13. Click Activate for the latest version of the Guest Experience Compensation prompt template.
14. Go back to the Coral Cloud Experience Agent.
15. Refresh the agent preview and test again.
16. Use: The White Water Rafting experience my family and I booked was unexpectedly cancelled.
17. When the agent asks for customer details, enter:  I'm sofiarodriguez@example.com and my membership number is 10008155.
18. If the agent response is working correctly, go back to Trailhead and click Check Challenge again.

The main things to verify are: 

Get Open Cases for Contact Flow → Active

Guest Experience Compensation → Latest Version Active

Case Details → Flow resource inserted correctly

Complaint → Free Text resource inserted correctly

Thank You, 

Venkat Yadav.