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Topics#Trailhead ChallengesPergunta de Mukhesh T
Mukhesh T perguntou em #Trailhead Challenges
17 de ago., 17:31

# Support Question **Why is the “Agentforce Sales Coach: Give Feedback on Negotiation/Review Stage” Prompt Template stuck loading indefinitely in my Agentforce Playground even though Einstein is enabled and Prompt Template Manager permission is assigned?

Dear Trailhead Support Team,

I am facing a technical issue while completing the Trailhead unit “Configure and Activate Your Sales Coaching Agent” under “Build Your First Sales Coach.”

I have been trying to complete this challenge for several weeks, but I am blocked at the step where I need to open and modify the prompt template associated with:

Agentforce Sales Coach: Give Feedback on Negotiation/Review Stage

I followed the required path:

Setup → Agentforce Assets → Actions → Agentforce Sales Coach: Give Feedback on Negotiation/Review Stage → Reference Action → Open Prompt Template

However, when I click the Open in New Tab icon for the Reference Action, Prompt Builder opens but remains stuck on the loading spinner indefinitely, so I cannot edit the prompt template.

I have already verified the following:

  • I am using the Agentforce Playground launched directly from this Trailhead challenge.
  • Einstein is enabled (ON) in Einstein Setup.
  • Prompt Template Manager permission set is assigned and active for my user.
  • Prompt Builder itself opens successfully.
  • The Sales Coach Agent has been created.
  • The NegotiationRolePlay subagent is configured.
  • Agentforce Sales Coach: Give Feedback on Negotiation/Review Stage has been added under Actions Available for Reasoning.
  • The Reference Action Type correctly shows Prompt Template.
  • The Reference Action shows Active.
  • I have tried refreshing, signing out and back in, reopening the Playground from Trailhead, and using a private/incognito browser session.
  • The specific referenced prompt template still does not load.

Because the prompt template does not open, I cannot complete the required steps to add the two <NEGOTIATION QUESTIONS>, save a new version, activate the updated prompt template, and finish the challenge.

My Agentforce Playground is currently available until August 22, 2026 at 5:30 AM GMT+5:30, so I am concerned that it may expire before this technical issue is resolved.

Could you please check whether the required Salesforce-managed Sales Coach prompt template is correctly provisioned in my Agentforce Playground, or advise how I can resolve this issue without restarting the entire challenge?

I can provide screenshots of the loading issue, Einstein Setup, permission assignment, Agentforce Assets Reference Action, and Agentforce Builder configuration if required.

Thank you. 

# Support Question **Why is the “Agentforce Sales Coach: Give Feedback on Negotiation/Review Stage” Prompt Template stuck loading indefinitely in my Agentforce Playground even though Einstein is enabled and Prompt Template Manager permission is assigned?

 

 

 

#Trailhead Challenges

8 respostas
  1. dhara desai (Salesforce)
    18 de set., 17:17

    I was also facing the same issue and tried with multiple playgrounds in past few weeks. Try and assign this permission set 'Manage Agentforce Sales Coach' to the created playground user. It will work and it will resolve the infinite loading issue in the prompt builder for the trailhead unit ' Configure and Activate Your Sales Coaching Agent

    '.  

    Steps to follow for assigning the permission set: 

    Go to Setup-->Users-->OrgfamEpic might be the created playground user--> go to permission set assignments->edit assignments--> add Manage Agentforce Sales Coach' to the enabled permission set section and save it.  

    Load the 'Agentforce Sales Coach: Give Feedback on Negotiation/Review Stage' action from agentforce assets, it will load the prompt builder correctly.

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