Hi all,
I'm blocked on the Verify Step in the "Configure and Activate Your Sales Coaching Agent" unit of the Build Your First Sales Coach project (Become an Agentblazer Innovator 2026 trail). The check keeps returning:
"Step not yet complete in Agentforce — We found more than one agent named Sales Coach Agent in your playground. Rename any duplicate agents."
The issue: there is only ONE agent named "Sales Coach Agent" in my playground, and I can prove it. It looks like the check is counting agent *versions* as separate agents.
What I've verified:
1. Only one agent exists. In the Developer Console: SELECT Id, DeveloperName, MasterLabel, Type FROM BotDefinition WHERE MasterLabel LIKE '%Sales Coach%' returns Total Rows: 1 (DeveloperName = Sales_Coach_Agent, Id = 0XxgK000001sHXxSAM).
2. Both the Agentforce Studio Agents list and Setup → Agentforce Agents show a single "Sales Coach Agent" (Active). No duplicate anywhere in the UI.
3. The agent is activated — currently Version 2 (Active).
4. The only thing resembling a "duplicate" is that the agent has two versions. SELECT Id, VersionNumber, Status FROM BotVersion WHERE BotDefinitionId = '0XxgK000001sHXxSAM' returns 2 rows: Version 1 (Inactive) and Version 2 (Active) — which is normal for an agent that's been edited and committed.
5. I cannot remove the older Version 1. Deleting it fails with DEPENDENCY_EXISTS: "Cannot complete this operation. This bot version is referenced elsewhere in Salesforce. Remove the usage and try again." (Authoring Bundle Definition Version). So the platform itself blocks removing the extra version.
I've already hard-refreshed and logged out and back in — no change.
My read is that the badge's verification (which predates the new Agentforce Builder) is treating the two versions of my single agent as two agents, and because Salesforce won't let me delete the committed Version 1, there's no way for me to get down to a single version on my end.
Could someone confirm whether this is a known issue, and either fix the check or manually mark the step complete?
Environment: Developer Edition Trailhead Playground, new Agentforce Builder (agent Type = ExternalCopilot).
Thanks very much!
I ran into this exact same error, but after testing, I found out it actually doesn't have anything to do with the different agent versions!
The conflict is happening because of the Lead Nurturing Agent that we enabled in an earlier module on this trail. The verification check sees both active agents and throws the duplicate error.
To fix this and pass the challenge:
- Go to your Agent list and deactivate the Lead Nurturing Agent.
- Ensure your Sales Coach Agent is the only one active.
- Re-run the Trailhead verification check.
Once the Lead Nurturing Agent is deactivated, the challenge should pass without any issues. Hope this helps!
