Hello,
I’m currently working with an Installed Package in Marketing Cloud Engagement (MCE) for our On24 integration, and I’ve run into an issue with an expired staged secret.
I’m trying to rotate/update the client secret, but On24 does not appear to have any documentation on how this process should be handled. Additionally, their support team hasn’t been able to clarify where or how the updated secret should be provided on their side.
Has anyone managed this integration and can provide guidance on:
- Where/how the updated credentials should be applied within ON24?
Any help or direction would be greatly appreciated.
Thank you!
@Jackie McDaniels I integrated it once, however, its been awhile. If you want to update the secret in ON24 platform then below article will be helpful - https://support.on24.com/hc/en-us/articles/21420785350683-Salesforce-Marketing-Cloud-Integrations-Overview#sfmc
Click on the SFMC connection tab on this page and scroll down to see where you can update the client ID and client secret.
Hope this helps.
