We want to enable users to interact with Salesforce Cases from within Slack. Specifically, when a user replies to a Case message or thread in Slack, their reply should be automatically posted as a Chatter comment on that Case in Salesforce—without requiring the user to open Salesforce itself.
Is there a native way to achieve this with the Salesforce for Slack integration? If not, what options (like automation, custom development, or third-party tools) exist to enable this seamless two-way communication between Slack and Salesforce Cases?
1 resposta
As per my knowledge, there is no native way this could be achieved.
Most likely you will have to do some custom automation (Flow + API to subscribe event from Slack) or try third-party apps like
Troopr.
