I have a user who changes the Contact Owner on the Contact Record and gets this message below. Contacts are wide open for all of our users. Once the user changes the owner then they can no longer see it and lose access to it. I haven't seen this message before and curious on whats triggering it?
5 respostas
The issue is likely with the role hierarchy or sharing rule configuration. If the OWD is Private, the sharing rule should give the Support role access to records owned by the Sales Rep role.
If the user still cannot see the record, check:
- The sharing rule is active and configured correctly.
- The user is actually assigned to the Support role.
- The record is owned by someone in the Sales Rep role.
- The sharing rule provides the required access, such as Read Only or Read/Write.
- There are no other restrictions affecting the user's access.
