2 respostas
Hi @Maruf Mahmud! Great question. What comes to my mind initially, from a support perspective, if funneling your support tickets into a support channel so that relevant team members see what customers are writing in about. Do you use a customer support ticketing system, such as Zendesk? Or others?
From a Sales perspective, I could imagine something like an integration that pings a specific account channel when there's a new lead generated in the CRM. You could even create a Slack Connect channel to stay in touch with your prospects throughout the discovery phase.
Those are my initial thoughts! What ideas or thoughts do you have about this topic? Any ideas come to mind?
