We have a customer that would like to create and manage their support cases for us (we use Salesforce), instead of logging into our community to submit. I am sure this is possible, but I am not sure where to start (or IF I should)? Does anyone have any recommendations? To be clear, our customer wants to connect their ZD org to OUR SF org. Just one customer. We do not have ZD, only SF.
5 respostas
Best approach is typically determined by user requirements.
But I would Higly reccommed to go with AppExchange product for this approcah some of the free apps below.
ADL Connect - Free Salesforce - Zendesk Connector
This below comparision will be helpfull
