I was working through the "Create Case Queues and Assignment Rules" module and towards the bottom where it asks you to Test the Case Assignment Rule it states you should be selecting Solar Panels as the Product, however when I create a case as instructed the Product field doesn't seem to show up.
I managed to get verified for the module even without having the Product field assigned but I was still curious as to why the Product field doesn't seem to appear. I checked the Case object within the Object Manager and under the Case Page Layouts I looked into the Product Support Case Layout I created from a previous module and can confirm I am seeing Product among the included Fields.
Is there something I overlooked that may be causing it not to appear in the demo environment when I create new cases?
Including screenshots for reference:
Hi @Dean Park,
Thanks for provided the org access. I have reviewed the issue in your org and found that you have added the Product look up field to the "Product Support Case Layout".
Instead you have to choose Product(Product__C) picklist field and drag it on to Case Detail page section.
I have removed the Product look up field from the "Product Support Case Layout" and added the Product picklist field and now you'll be seeing product picklist field with values while creating case using "Product Support" record type.
I hope this information helps you!
Please feel free to mark my answer as best answer. So this solution can be helpful for other Trailblazers who are running into same issue.
Best Regards,
Ravindra
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