Modify Your Data: Could not find an active case record type named 'Product Support' for the 'Product Support' support process.

I am getting the error message: Could not find an active case record type named 'Product Support' for the 'Product Support' support process for the Modify Your Data Model. Suggestions on how to fix? Images attached.

Screenshot 2024-07-15 at 6.01.06 PM.png

Screenshot 2024-07-15 at 6.00.41 PM.png

Screenshot 2024-07-15 at 5.57.45 PM.png

#Trailhead Challenges

6 respostas

Divya Chauhan Forum Ambassador
16 de jul. de 2024, 05:20
Hello@Amy Zaslansky,
Make sure Support Process label is correct
Make sure you are checking the challenge in correct org

Trailhead Challenges

Hands-on challenges are the “secret sauce” of Trailhead. Before searching for solutions to superbadge challenges, review the Salesforce Certification Program Agreement and Policies. ** NOTE ** : If you were able to get a response that solved your issue, please mark it as the 'Best Answer' to help other Trailblazers. If the issue persists after 48 hours, create a Trailhead Help case at https://help.salesforce.com/s/support for further assistance.

Mais sobre este tópico

Modify Your Data: Could not find an active case record type named 'Product Support' for the 'Product Support' support process.

Trailhead Challenges

Aprendizagem relacionada

Mais ajuda