Units that create service contracts in entitlements are not cleared.

Question

I have implemented it as instructed, but it returns the following error message.

We can't find the service contract named '123-456789'.

However, I have registered the Contract Name as specified, 123-456789.

How can I resolve this issue?

Units that create service contracts in entitlements are not cleared.

Keiji Otsubo · Accepted Answer

Hi  @yuki tanabe https://trailblazers.salesforce.com/profileView?u=0054S0000032vgPQAQ  ,   Enter it in the  Service Contract  object, not the  Contract  object.   I think you configured it in this step.   https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements/enable-entitlements-set-up-service-contracts

yuki tanabe · Answer

Hi  @Keiji Otsubo https://trailblazers.salesforce.com/profileView?u=0053A00000DGzlUQAT   It appears that Service Contracts was not being displayed due to an incomplete configuration in this step. https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements/enable-entitlements-set-up-service-  contracts   Thank you very much for your help.

Units that create service contracts in entitlements are not cleared.

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