We have recently enabled the Einstein Activity Capture for our client. Emails and Events syncs work fine. But we have an issue with the contact sync feature. As per below article, salesforce automatically sync contacts based on below criteria.
https://help.salesforce.com/s/articleView?id=sf.aac_contact_sync_how_it_works.htm&type=5
But Salesforce has shared below article and mentioned that individual should move the contacts to sync_folder created by salesforce. What if a rep gets brand new customer email and if he forgot to move the email/contact to sync folder? We need to understand what is the exact process for contact sync.
How does salesforce avoid malicious/spam emails to get logged in salesforce?
Hi,
Sorry for the inconvenience. If you don't receive a response here, we recommend reaching out to our support team for further assistance.
You can do so by visiting
https://help.salesforce.com/s/articleView?id=000393090&language=en_US&type=1
