How can I edit an EmailMessage using apex?

Question

Hi,

I have a use case where I am creating a case using Email-to-Case. I need to edit the case description (which is the body of the email) using apex but I'm getting the following error

System.DmlException: Update failed. First exception on row 0 with id 02sHr00001an6LHIAY; first error: INVALID_OPERATION, operation is not allowed: [].

Is it possible to edit an EmailMessage in this case? Please suggest the steps to do so

Subrat Srivastava · Accepted Answer

Hello Abhishek ,

EmailMessage can be updated only when it's in the Draft status.

Update() is supported when an email record is in Draft status, and IsPrivateDraft is false. It is also supported if Status and IsPrivateDraft are true and CreatedBy is associated with the current user. When the email record status is not in Draft status, the IsExternallyVisible field and custom fields only can be updated.

Reference -> https://salesforce.stackexchange.com/questions/312390/receiving-illegal-operation-error-on-emailmessage-update-from-contentdocumentlin

Hope this helps !

Thank you.

Muskan Arora · Answer

Can I update the emailmessage's html body which is saved on Salesforce(incoming by a customer), because in this use case I am updating the Inline image's src to a public url(backend process every image gets synced to Azure public url and orignal is deleted) which is synced in Azure. Is this replacement possible to do in my Org (only the src).

How can I edit an EmailMessage using apex?

Apex

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