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Topics#ApexPergunta de Biljana Miceva Janev
Biljana Miceva Janev (Agilcon) perguntou em #Apex
26 de fev. de 2018, 07:52

EmailMessage object permissions problem: the user does not see incoming emails

We have a custom EmailService for inbound messages written in apex, which is processing Inbound email messages and then showing them in a lightning component.

The type od the received email object is EmailMessage. On the production org, when the system administrator is logged in, he sees all the needed incoming emails (the component is showing them as it should be, querying also works). It all worked well in our sandbox though.

The problem is when the user is logged in. The component does not show any emails and they are not visible also by querying. The problem is I suppose with some permissions, but the EmailMessage object in our org is not customizable when it comes to permissions (everything is set to default and is not changeable). The user has a company community licence. Any help or suggestion would be greatly appreciated.
17 respostas
  1. Gaurav GARG (Panasonic Digital)
    26 de fev. de 2018, 08:06
    Hi Biljana,

    As you written, Email's are creating from emailService i.e. from system level user. While all the components in lightnings are derived from Logged-in User permissions. 

    1. So, you need to modify controller and add "without sharing"  keyword. 
    2. Now, query EmailMessage's which are relevant for particular logged in user, based on filter criteria. 
    3. Display these in component. 

    Hope this help!

    Thanks,

    Gaurav

    skype: gaurav62990