FavoritosShane Gillespie (Champions Travel) perguntou em #Chat13 de nov. de 2023, 15:57Currently when an agent accepts a chat transfer from a user the case owner is set to "Platform Integration User". Is there anyway to set this to the user that accepts the chat?Currently when an agent accepts a chat transfer from a user the case owner is set to "Platform Integration User". Is there anyway to set this to the user that accepts the chat? @* Service Cloud *2 respostasClassificarClassificar por dataClassificar por mais útilClassificar por dataCarregar mais comentários...Magulan Duraipandian (NeuraFlash)15 de nov. de 2023, 21:04Yes. Please check this https://www.infallibletechie.com/2022/05/how-to-update-case-owner-to-chat-agent_11.html Adicionar um comentárioEscrever uma resposta...NegritoItálicoSublinhadoTachadoLista com marcadoresLista numeradaAdicionar linkBloco de códigosInserir imagemAnexar arquivosURL do linkCancelarSalvar0/9000Responder
Magulan Duraipandian (NeuraFlash)15 de nov. de 2023, 21:04Yes. Please check this https://www.infallibletechie.com/2022/05/how-to-update-case-owner-to-chat-agent_11.html
