I did everything that was instructed, and failed the challenge and got the error message "Can't find a new Product Support case for Pyramid Construction." I went to the cases for Pyramid Construction and there is a case. I thought I must've done something wrong in the process so I went and followed every step from the provided video but still got the same error while a case does exist for Pyramid Construction.
Here is the URL: Create a Case Escalation Rule Unit | Salesforce Trailhead
Attached is a photo of the case existing for Pyramid Construction along with the failed error message
Hi @Ali hamza,
I'm a member of the Trailblazer Help team. This issue needs further review and we may need access to your playground. We will reach out to you via email to connect further. Thank you!
Best Regards,
Ravindra
++CreateTrailheadCase
